|HOW TO ORDER
Most of our customers prefer to order parts for which the part number has been worked out by our application engineers. This website does, however, provide guidance so that customers can work out a part number without consulting the factory. In cases where this approach is used, please include your specifications when ordering so that an applications engineer can verify that the correct part number was used.
RECEIPT OF ORDER
Orders received by email, fax, or telephone will be accepted and conditionally processed until a hard copy purchase order is received.
Reactel offers several convenient payment methods including: Net 30 Account (subject to credit approval), MasterCard, Visa, and wire transfer. Please specify a payment method when you place your order.
All invoices are due and payable 30 days from the date of invoice, unless other arrangements have been made at the time of the order.
INTERNATIONAL PAYMENT TERMS
Unless previous authorization has been granted, all international orders are to be paid in full prior to shipment. Reactel accepts no responsibility for bank fees, taxes, duties, tariffs or other miscellaneous charges.
You may obtain pricing for our products by contacting the factory. All quotations are valid for a period of 60 days, unless otherwise stated. All new accounts may be subject to C.O.D. delivery or advance payment at Reactel’s option. All shipments are F.O.B. factory (Gaithersburg, Maryland) unless other arrangements are made in advance. All orders are non-cancelable 3 days A.R.O unless other arrangements have been made. Reactel reserves the right to cancel any order without penalty at any time. Our prices do not include freight or any applicable taxes. Credit card orders are subject to a handling fee, which will be less than 10%. Prices are subject to change without notice.
Reactel warrants its manufactured products to be free of defects in material and workmanship under conditions of normal use for a period of one year from the date of original delivery. Freight charges are the responsibility of the returning party. Reactel limits its liability to repair or replacement of any manufactured product found to be defective, and such action shall be at Reactel’s option. This warranty is the extent of the obligation accepted by Reactel and in no event will Reactel assume liability for any incurred costs or damages. No other warranty is expressed or implied.
Reactel pledges fast and complete service of its products when such action is required. Please consult the factory for instructions and methods of shipment for returned items. Freight charges are the responsibility of the returning party. No C.O.D. returns will be accepted.
Cybercrime fraud is a real and increasing threat, particularly the risk of criminals intercepting emails and fraudulently changing legitimate bank account details with the objective of stealing funds. Please be vigilant and use caution when responding to any requests for your bank details. Reactel’s bank details will not change during the course of a transaction. If you receive an email or any other method of contact requesting or changing bank details, telephone (do not respond to the email) Reactel immediately to clarify before any transactions take place. Be aware that a phishing email (one that is not from a legitimate source) may contain fraudulent contact details; please identify our legitimate details using means other than email. Avoid being a victim – Reactel will not accept responsibility if a transfer of money is made to an incorrect bank account.
From time to time, complex orders may be subject to a “Program Management” fee. This fee will be listed on Reactel quotations as a separate line item and will be based on a percentage of the total order. Imposition of this fee is solely at the discretion of Reactel and is in consideration of the complex scope of a particular order.
SUPPLIER QUALITY REQUIREMENTS
Reactel shall provide and the supplier shall adhere to the following: A clear description of the supplies ordered, specifications, drawings, process requirements, preservation and packaging requirements, classification of defects, inspection instructions and/or other necessary data, requirements for qualification or government or contractor approvals, requirements for the use of customer designated sources, where applicable, specific requirements for Certificates of Conformance or Analysis, prevention of use or shipment of counterfeit parts, specific inspections or testing instructions, requirements that the supplier send Reactel information/specifications to the sub-tier suppliers, retention of Quality Records for a minimum of seven years – records can be discarded after eleven years, requirements for test specimen where needed, requirement to contact Reactel if nonconforming shipments have been detected by the supplier or if there has been a significant product or process change, Right of Access by Reactel (to include our customer, or regulatory authorities) to the applicable area of all facilities and to all applicable records and the supplier must maintain a quality management system – AS9100 or ISO9001 is preferred. Supplier will ensure that employees and people working on its behalf are aware of: their contribution to product or services conformity, their contribution to product safety and the importance of ethical behavior. Supplier acceptability goals include less than 2 NCR per year and a 95% on-time delivery rating.