Terms and Conditions

(subject to change without notice)
Most of our customers prefer to order parts for which the part number has been worked out by our application engineers. This website does, however, provide guidance so that customers can work out a part number without consulting the factory. In cases where this approach is used, please include your specifications when ordering so that an applications engineer can verify that the correct part number was used.

Orders received by email, fax, or telephone will be accepted and conditionally processed until a hard copy purchase order is received.

Reactel offers several convenient payment methods including: Net 30 Account (subject to credit approval), MasterCard, Visa, and wire transfer. Please specify a payment method when you place your order.

All invoices are due and payable 30 days from date of invoice unless other arrangements have been made at the time of the order.

Unless previous authorization has been granted, all international orders are to be paid in full prior to shipment. Reactel accepts no responsibility for bank fees, taxes, duties, tariffs or other miscellaneous charges.

You may obtain pricing for our products by contacting the factory. All quotations are valid for a period of 60 days unless otherwise stated. All new accounts may be subject to C.O.D. delivery or advance payment at Reactel’s option. All shipments are F.O.B. factory (Gaithersburg, Maryland) unless other arrangements are made in advance. All orders are non-cancelable 3 days A.R.O unless other arrangements have been made. Reactel reserves the right to cancel any order without penalty at any time. Our prices do not include freight or any applicable taxes. Credit card orders are subject to a handling fee which will be less than 10%. Prices are subject to change without notice.

Reactel warrants its manufactured products to be free of defects in material and workmanship under conditions of normal use for a period of one year from the date of original delivery. Freight charges are the responsibility of the returning party.  Reactel limits it’s liability to repair or replacement of any manufactured product found to be defective, an such action shall be at Reactel’s option. This warranty is the extent of the obligation accepted by Reactel and in no event will Reactel assume liability for any incurred costs or damages. No other warranty is expressed or implied.

Reactel pledges fast and complete service of its products when such action is required. Please consult the factory for instructions and methods of shipment for returned items. Freight charges are the responsibility of the returning party. No C.O.D. returns will be accepted.